Privacy policy
Last updated: 03/31/2025
We attach great importance to ensuring that the handling of personal data is transparent. This privacy policy provides information about what personal data we collect, for what purpose and to whom we pass it on. To ensure a high level of transparency, this privacy policy is regularly reviewed and updated.
1. Which services do we use
- Google Maps
- WordPress
2. Contact information
If you have any questions or concerns about the protection of your data by us, you can contact us at any time by e-mail at . The party responsible for the data processing that takes place via this website is:
Upper Valais Alpenpraxis Bettmeralp AG
Hauptstrasse 97
3992 Bettmeralp
Switzerland
Person responsible for data protection:
Dr Joachim Friese
+41 27 927 28 08
3. General principles
3.1 What data do we collect from you and from whom do we receive this data
Primarily, we process personal data that you provide to us or that we collect when operating our website. Under certain circumstances, we may also receive personal data about you from third parties. These can be the following categories:
- Personal master data (name, address, date of birth, etc.);
- Contact details (mobile phone number, e-mail address, etc.);
- Financial data (e.g. account details);
- Online identifiers (e.g. cookie identifier, IP addresses);
- Location and traffic data;
- Audio and video recordings;
- Particularly sensitive data (e.g. biometric data or information about your health).
3.2 Under what conditions do we process your data?
We treat your data confidentially and in accordance with the purposes set out in this privacy policy. We pay attention to transparent and proportionate processing.
If, in exceptional cases, we are unable to comply with these principles, data processing may still be lawful because there is a justification. The following in particular may be considered as a justification:
- Your consent;
- The execution of a contract or pre-contractual measures;
- Our legitimate interests, provided that your interests do not outweigh them.
3.3 How can you withdraw your consent?
If you have given us your consent to process your personal data for specific purposes, we will process your data within the scope of this consent, unless we have another justification.
You have the option to withdraw your consent at any time by sending an e-mail to the address given in the legal notice. Data processing that has already taken place is not affected by this.
3.4 In which cases may we pass on your data to third parties?
a. Principle
We may be dependent on using the services of third parties or affiliated companies and commissioning them to process your data (so-called processors). Categories of recipients are in particular:
- Accounting, fiduciary and auditing companies;
- Consulting companies (legal advice, taxes, etc.);
- IT service providers (web hosting, support, cloud services, website design, etc.);
- Payment service providers;
- Providers of tracking, conversion and advertising services.
We ensure that these third parties and our affiliated companies comply with the requirements of data protection and treat your personal data confidentially.
Under certain circumstances, we are also obliged to disclose your personal data to authorities.
b. Visiting our social media channels
We may have embedded links to our social media channels on our website. This is always visible to you (typically via corresponding symbols). If you click on the symbols, you will be redirected to our social media channels.
In this case, the social media providers learn that you are accessing their platform from our website. The social media providers can use the data collected in this way for their own purposes. We would like to point out that we have no knowledge of the content of the transmitted data or its use by the operators.
c. Disclosure abroad
Under certain circumstances, your personal data may be transferred to companies abroad as part of order processing. These companies are obliged to protect data to the same extent as we are ourselves. The transfer can take place worldwide.
If the level of data protection does not correspond to that of Switzerland, we will carry out a prior risk assessment and contractually ensure that the same protection as in Switzerland is guaranteed (e.g. by means of the new standard contractual clauses of the EU Commission or other measures prescribed by law). Should our risk assessment be negative, we will take additional technical measures to protect your data. You can access the standard contractual clauses of the EU Commission under the following link. https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_de
3.5 How long do we keep your data?
We only store personal data for as long as is necessary to fulfil the individual purposes for which the data was collected.
Data that we store when you visit our website is kept for twelve months. An exception applies to analysis and tracking data, which may be kept for longer.
We store contract data for longer, as we are obliged to do so by law. In particular, we must keep business communications, concluded contracts and booking documents for up to 10 years. If we no longer need such data from you to perform the services, the data will be blocked and we will only use it for accounting and tax purposes.
3.6 How do we protect your data?
We will keep your data safe and take all reasonable measures to protect your data from loss, access, misuse or alteration.
Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases, it will be necessary for us to pass on your inquiries to companies affiliated with us. In these cases, too, your data will be treated confidentially.
Within our website, we use the SSL (Secure Socket Layer) procedure in conjunction with the highest encryption level supported by your browser.
3.7 What rights do you have?
a. Right to information
You can request information about the data we have stored about you at any time. We ask that you send your request for information together with proof of identity to .
You also have the right to receive your data in a common file format if we process your data automatically, and if:
- You have given your consent for the processing of this data; or
- You have disclosed data in connection with the conclusion or processing of a contract.
We may restrict or refuse the provision of information or data if this conflicts with our legal obligations, legitimate own or public interests or the interests of a third party.
The processing of your request is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of requests, for legal or technical reasons, or because we require more detailed information from you. You will be informed of the extension of the deadline in good time, at least in text form.
b. Deletion and correction
You have the option to request the deletion or correction of your data at any time. We may reject the request if legal regulations oblige us to store the data for a longer period or in an unchanged form, or if a permissive fact prevents your request.
Please note that the exercise of your rights may conflict with contractual agreements and may have corresponding effects on the execution of the contract (e.g. premature termination of the contract or cost consequences).
c. Legal recourse
If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a report with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch
3.8 Changes to the privacy policy
We can change this privacy policy at any time. The changes will be published on www.medgraechen.ch, you will not be informed separately.
4. Individual data processing operations
4.1 Provision of the website and creation of log files
What information do we receive and how do we use it?
By visiting www.medgraechen.ch, certain data is automatically stored on our servers or on servers of services and products that we purchase and / or have installed for purposes of system administration, for statistical or security purposes or for tracking purposes. This includes:
- The name of your internet service provider;
- Your IP address (under certain circumstances);
- The version of your browser software;
- The operating system of the computer with which the URL is accessed;
- The date and time of access;
- The website from which you visit the URL;
- The search terms you used to find the URL.
Why are we allowed to process this data?
This data cannot be assigned to a specific person and this data is not merged with other data sources. The log files are stored to guarantee the functionality of the website and to ensure the security of our information technology systems. This is our legitimate interest.
How can you prevent data collection?
The data is only stored for as long as is necessary to achieve the purpose of its collection. Accordingly, the data is deleted after each session has ended. The storage of log files is mandatory for the operation of the website, so you have no possibility to object to this.
4.2 Google Maps
On our website we use Google Maps, a map service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Maps enables us to integrate interactive maps directly into the website and enables you to use the map function conveniently, for example for location search or route planning.
By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, further data, in particular your IP address, is transmitted to Google and stored on Google’s servers. These servers may be located in the USA or other countries. This happens regardless of whether Google provides a user account through which you are logged in or whether no user account exists.
Google stores your data as usage profiles and uses it for the purposes of advertising, market research and/or the needs-based design of its website. Such an evaluation takes place in particular (even for users who are not logged in) to provide needs-based advertising.
You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.
4.3 WordPress
Our website is based on the WordPress platform, a content management system developed by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA. WordPress enables us to create, manage and publish content.
When using our website, which is based on WordPress, various data, including your IP address, date and time of access, as well as information about the browser you are using, may be collected and stored. This data is mainly used for administrative purposes and to ensure the smooth operation of the website.
Some WordPress functions, such as comments or contact forms, may collect additional personal data when you use them.
BrainBox Generators
BrainBox Generators is a service of BrainBox Solutions GmbH to identify all data protection-relevant services on a website and, among other things, to help with the creation of the privacy policy. No personal data is collected or processed.
